For Minor Issues (e.g., small printing flaws, minor stitching defects): We offer solutions like partial refunds, free replacement parts, or discount vouchers for future orders.
For Major Issues (e.g., bulk order defects, functional failures): We conduct a root - cause analysis (e.g., checking production records, testing samples) and propose solutions:
Re - production: We remake the defective products at no extra cost.
Refund: Full or partial refund for undeliverable/defective orders.
Compensation: Free samples or discounts on future orders to compensate for inconvenience.
After resolving the issue, we follow up via email/phone to confirm your satisfaction. We also ask for feedback to improve our processes.
